The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Getting Connected with Virgin Media is easy when you have a wall socket. . Then. A Ti-Vo was installed in one of the upstairs bedrooms. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Reply. These are the parts I could find, they were screwed into the end on the coaxial cable. I was never asked if I had a wall box. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. 18-03-2023 13:12 - edited 18-03-2023 13:13. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. No, any cables within the house can be touched as much as the householder wants to touch them. Tuning in. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Account - Cable. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. VM don't use fibre inside the property. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. According to the address checker I can get FTTP. You have the required socket which is in photo 3 (the one high up on the wall). But I have the wrong wall socket to connect. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). 1. Options. I have looked everywhere but can't seem to find one. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Then just connect your various devices to the dongle. Account - Mobile. Account - Mobile. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I ordered a broadband only package because it said I could self install the kit. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 03-08-2020 18:05. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Please read the FAQ's QuickStart, set up and connections. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. on 05-04-2023 09:20. Tudor. We have tried plugging it into the only box we found it would fit but no luck. Keep the community welcoming for all. Account - Mobile. Therefore an engineer came out again, this time to install a socket within the property (. Manage Your Account. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. . Account - Mobile. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. Socket should be on the underside. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. . I wanted. Unscrew the white cable with the black collar. Learn more. I am trying to set up our wifi. 0 Kudos Reply. I recently applied and received the delivery for a virgin package of tv broadband. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Red light means a connection issue. There are multiple different branded wall boxes inside our flat but none. The internal wall boxes are mostly oblong. Learn more. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Sorry to hear you don't have a VM wall socket. You can also check for a loose cable as not all properties have a socket. 14-08-2023 16:02 - edited 14-08-2023 16:05. provided, I shall give them a call tomorrow. The wall box may be branded with the logos of an old cable TV company (not VM). There are no virgin sockets on the wall. Manage Your Account. Browse Virgin Media Virgin Media Community. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. My hub is up stairs in the - 5199721. However, I do not have any of the specified wall sockets available. Online chat: You should see the option to start a chat on Virgin Media's website. Just joined. . Go to virginmedia. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Options. My Virgin Media App. To order an adapter, simply click Ready to switch in the. Stay safe online. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We've taken the front of the box off and inside there is an isolator but nothing else. signed up and was given the option of self installation. If I couldn't get the proper wall socket, the internet is not going to be set up su. To order an adapter, simply click Ready to switch in the. Virgin Media; My Virgin Media. . Virgin Media don’t do any Fibre connections to inside the house. Or wait a day or two and a member of the Forum Team should. You’ll then be able to use your same old phone to make. So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Box from Virgin Media arrived with Super Hub and cables. on 25-09-2022 15:41. What needs to be done is for the new Virgin Media CV21 connection. japitts. I have gone through several videos and found that there should be wall socket inside your home. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Virgin offers self-install to properties that have recently had a service. 3 minutes ago. Stay safe online. What confuses some people is the push-on connector provided. Placed an order and the lady said we were eligible for quick start self installation. A new secure password will be generated for you. Stay safe online. Virgin Media; My Virgin Media; Shop;. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. in Networking and WiFi Sunday; No Virgin Media Wall socket . Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Due to the nature of our network, connectivity can vary from property to property. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Hi , Welcome to our Community Forums and thanks for your post. kkd1. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. It is actually a VM box but a very old one, even though it was still in use just over a month ago. You can also visit our page on how to book an engineer to learn more. I'm here to share knowledge, I don't work for Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Security matters. SpeedHi charleykate10 If you don't have the cabling then call the pre-installs team on 0800 052 1734 They are open 8:00am to 9:00pm Monday to - 5391208. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 26 April 2022. You can workaround it simply without the need for a cable. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I wondered if I could ask the community some advice. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Options. "If I'm going for BB only (ie no. Hello, I just moved in my new flat and I received the QuickStart installation package today. I don't have a virgin media wall socket and this is stressing me out. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. No internet, unfortunately. Joining in Options. We have a virgin media wall socket. Got my virgin media self install kit but I don't have a virgin socket. 06-09-2023 15:45 - edited 06-09-2023 15:46. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. on 01-12-2022 11:22. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. However, since theres no virgin media socket is it possible if someone who works at v. Getting started & FAQ. Browse Virgin Media Virgin Media Community. I’ve tried calling but the people I’m connected to keep hanging up. Stay safe online. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. I don't work for Virgin Media. SpeedActive Member. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. I’ve tried to call once and been cut off after ages on hold. 1: Co-ax cable carrying live broadcast TV channels. Probably for a TV box connection. on 22-03-2023 10:44. Stay safe. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If your not a virgin media customer then nothing. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Account - Cable. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Manage Your Account. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. Browse Virgin Media Virgin Media Community. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. See where this Helpful. The pre-install team number is 0800 052 1734. . QuickStart, set up and connections. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. However when I plug in the cable to it the lights flash for a second or two diff. on 21-08-2023 20:36. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 8 KB. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I don't have a Virgin wall socket. Turn on your TV and get connected. Well I can't seem to find anything like that and the closest thing I can find is a. Options. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. However, I do not have any of the specified wall sockets available. Please allow me to send you a PM so I can look into this further for you. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Some of the cables hanging out the wall were cut off after the house improvements. QuickStart, set up and connections. You’ll also find straightforward tests that’ll check for faults on your own phone line. Tried looking but can't see a way to book an engineer for this?. Stream from Virgin Media. Solved: Hey, I've recently received my new broadband hub. . Phone. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. kkd1. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. All forum topics; Previous topic; Next topic; 1 REPLY 1. on 22-10-2022 20:58. I'm here to share knowledge, I don't work for Virgin Media. Entertain me; Broadband Deals. Welcome to the community forums. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . i don't know whether to just cancel my service or what?on 28-10-2022 17:29. The technician visited a. Ultrafast Broadband. Tech Chatter. There should be a wall mounted box somewhere inside that has an F socket on it. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Account - Cable. those who. You. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. You need an aerial and an RF feed from it. I am going to cancel. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Broadband Deals. How do i book an engineer? Do i have to book one? - 5147036. on 12-10-2022 15:38. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. You will only have been sent a QuickStart pack if the premises previously had VM. 2: Internet connection, via your homehub, for all online functions. It is not functional with one line/number (which works on TEL1 by default). Very poor advice. I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. on 21-02-2023 19:59. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. You need an aerial and an RF feed from it. Options. 283; 37; 57; stabilo00. Part 1 when you activate The Signal. . ThanksOn top of that, Virgin Media also offers a self-install option. The box and cables may have been removed by the previous occupiers. I have only got one rectangular shaped white socket (Shown. Chatter and natter. Account - Mobile. Estonia and the Netherlands have already switched. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Can I have - 5423708Box arrived today, we have BT Ethernet and phone socket not the round socket. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Call them up and mention it to them otherwise they more than likely won’t say anything about it. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. I'm here to share knowledge, I don't work for Virgin Media. The Hub and your home phone can’t be placed near each other. I can only find the TV socket. jpeg File size: 143. The existing cables will be screw-on (11 mm spanner or pliers required). My router does now provide internet but the light is always yellow and it. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Can anyone - 5437858. We have a virgin media wall socket with an ethernet port in the wall but no round cable. There are two outputs from here (the two connectors that are close together on the white box). on 09-08-2023 11:24. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I moved house with my family and we wanted to move to Virgin Media. The router has multiple devices attached to it and so have no intention of moving the router itself which means the main phone socket. Connect the Hub’s power cable with the blue tab. Account - Mobile. You can also visit our page on how to book an engineer to learn more. on 15-12-2022 08:14. Browse Virgin Media Virgin. The multimedia socket has a coax options as does the virgin media socket. AnthonyRaw1986. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Options. Plug the cables into the Hub. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Yesterday I received a 'final demand for payment', stating that I owed some £32. ok quick update. Manage Your Account. What should I do? - 5414930 Virgin Media Wall Socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. You can workaround it simply without the need for a cable. You may still need to pay an activation fee, but some deals will offer activation for free. Problem solved? Click to mark as a Helpful Answer,. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Customer since 1993. Although, not quite sure why someone would have taken it off in the first place, but hey,. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. on 03-08-2020 18:05. Remove all other equipment connected to telephone sockets. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. I have received my quick start-up kit. Get the Hub ready by connecting the wires. sounds like the installer wanted to make money. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Even sitting in the room above the router, the WiFi was dreadful. Security matters. When I try connect a cable it's doesn't have anything to grab round it. Don’t have virgin media wall socket. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. My Virgin Media App. Account - Cable. on 18-05-2022 19:55. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Security matters. Go to virginmedia. I’m a new Virgin customer, and the previous occupants used a different provider. B&Q are running low on these however. AnthonyRaw1986. Chatter and natter. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. You’ll need an adapter to get your fibre landline service up and running. 0 Kudos Reply. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Joining in. This links to the splitter in your last photo. If it is a loose cable only, you will need one of these to connect the Quickstart cable. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Superstar. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. he can pick up radio 1 and a few other stations and wave 105. Security matters. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Community Natter. 06-09-2023 15:45 - edited 06-09-2023 15:46. Account - Mobile. All forum topics. Account - Mobile. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. See where this Helpful Answer was posted. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. The box and cables may have been removed by the previous occupiers. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Follow the instructions on screen to finish your setup. This seemed to be standard procedure for any phone fault reported. Account - Cable. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). RachelG2. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. Reply. When you see the ‘starting up’ screen, you can pull the tab out of the remote. My Virgin Media App. Account - Cable. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Plug the cordless base. Switch on your TV, then using your own TV remote press the Input, AV or Source button. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Sorry to hear that your extension landlines are not currently working. My Virgin Media App. All you need to do is contact Virgin Media and explain what the issue is. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Networking and WiFi. I’m having the exact same problem. Manage Your Account. VM BB TV Landline. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. Mark as New; Bookmark.